Birchbox: Anytime I call with any type of question they a...
A Birchbox customer review by GetHuman user ~Lizy from November 27th, 2017
Background on ~Lizy's case
GetHuman: ~Lizy - can you tell our other Birchbox customers when your case took place?
~Lizy: Yes I can. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Birchbox, and if so, how?
GetHuman: And which of these common Birchbox customer issues best describes the reason you wanted to talk to them?
(Shows ~Lizy a list of common Birchbox problems)
~Lizy: "Account issue" was why I was trying to contact.
~Lizy's review of Birchbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Birchbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lizy: Anytime I call with any type of question they are very helpful and courteous. If by some chance they don't know the answer they will email you later with the information.
GetHuman: Let's quantify your experience contacting Birchbox. On a scale of 1 to 5, how easy is it go get help on a Birchbox problem?
~Lizy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lizy: I'd give them a four out of five on communication.
GetHuman: And what about Birchbox's ability to quickly and effectively address your problem?
~Lizy: For that I would say three out of five.
GetHuman: And finally- any advice for other Birchbox customers?
~Lizy: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Birchbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lizy taken from his Birchbox customer service problem that occurred on November 21st, 2017.