Bissell: Their email is useless. Supposed to hear back i...
A Bissell customer review by GetHuman user ~Wexem from November 28th, 2017
Background on ~Wexem's case
GetHuman: ~Wexem - can you tell our other Bissell customers when your case took place?
~Wexem: Yup. It was afternoon, on November 21st.
GetHuman: Did you reach out to Bissell, and if so, how?
GetHuman: And which of these common Bissell customer issues best describes the reason you wanted to talk to them?
(Shows ~Wexem a list of common Bissell problems)
~Wexem: "Complaint" was why I was trying to call.
~Wexem's review of Bissell customer service
GetHuman: So how would you sum up your experience for GetHuman's Bissell customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Wexem: Their email is useless. Supposed to hear back in one business day, never responded. The hold music is atrocious but the rep was very helpful.
GetHuman: Let's quantify your experience contacting Bissell. On a scale of 1 to 5, how easy is it go get help on a Bissell problem?
~Wexem: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Wexem: I'd give them a four out of five on communication.
GetHuman: And what about Bissell's ability to quickly and effectively address your problem?
~Wexem: For that I would say five out of five.
GetHuman: And finally- any advice for other Bissell customers?
~Wexem: Call them early in the day or late. Don't forget any personal or account information you might need for Bissell to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Wexem taken from his Bissell customer service problem that occurred on November 21st, 2017.
Bissell
4.00 of 5 stars | 7 reviews
~Wexem's Bissell Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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