Bit Defender: researching companies, seeing who has tech supp...
A Bit Defender customer review by GetHuman user ~? from November 20th, 2017
Background on ~?'s case
GetHuman: ~? - can you tell our other Bit Defender customers when your case took place?
~?: Yes. It was afternoon, on November 15th.
GetHuman: Did you reach out to Bit Defender, and if so, how?
GetHuman: And which of these common Bit Defender customer issues best describes the reason you wanted to talk to them?
(Shows ~? a list of common Bit Defender problems)
~?: "Make a purchase" was why I was trying to call.
~?'s review of Bit Defender customer service
GetHuman: So how would you sum up your experience for GetHuman's Bit Defender customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~?: researching companies, seeing who has tech support on the weekends. This one did. Support persons are out of Romainia. I could understand them a little better than Indian. Haven't purchased product yet so I don't know anymore than it was a quick response, connection had a bit of static and the people are Romainian. That's all folks
GetHuman: Let's quantify your experience contacting Bit Defender. On a scale of 1 to 5, how easy is it go get help on a Bit Defender problem?
~?: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~?: I'd give them a two out of five on communication.
GetHuman: And what about Bit Defender's ability to quickly and effectively address your problem?
~?: For that I would say five out of five.
GetHuman: And finally- any advice for other Bit Defender customers?
~?: Call them early in the day or late. Don't forget any personal or account information you might need for Bit Defender to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~? taken from his Bit Defender customer service problem that occurred on November 15th, 2017.
Bit Defender
3.50 of 5 stars | 11 reviews
~?'s Bit Defender Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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