Black & Decker: Lid totally shattered after *-* uses like safet...
A Black & Decker customer review by GetHuman user GetHuman-402517 from November 23rd, 2017
Background on GetHuman-402517's case
GetHuman: GetHuman-402517 - can you tell our other Black & Decker customers when your case took place?
GetHuman-402517: Yeah. It was late at night, on November 15th.
GetHuman: Did you reach out to Black & Decker, and if so, how?
GetHuman: And which of these common Black & Decker customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-402517 a list of common Black & Decker problems)
GetHuman-402517: "Where to buy" was why I was trying to call.
GetHuman-402517's review of Black & Decker customer service
GetHuman: So how would you sum up your experience for GetHuman's Black & Decker customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-402517: Lid totally shattered after *-* uses like safety glass and the cost was $**.** to replace so ridiculous. Agent was nice but to replace the lid for nothing I did and have to pay $**.**, well you cnn buy the whole unit for less. ***-***-****
GetHuman: Let's quantify your experience contacting Black & Decker. On a scale of 1 to 5, how easy is it go get help on a Black & Decker problem?
GetHuman-402517: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-402517: I'd give them a five out of five on communication.
GetHuman: And what about Black & Decker's ability to quickly and effectively address your problem?
GetHuman-402517: For that I would say two out of five.
GetHuman: And finally- any advice for other Black & Decker customers?
GetHuman-402517: Call them early in the day or late. Don't forget any personal or account information you might need for Black & Decker to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-402517 taken from his Black & Decker customer service problem that occurred on November 15th, 2017.