Blackrock Funds: OMG. This is the USPS of financial services...
A Blackrock Funds customer review by GetHuman user ~dfield157 from November 28th, 2017
Background on ~dfield157's case
GetHuman: ~dfield157 - can you tell our other Blackrock Funds customers when your case took place?
~dfield157: Sure. It was late at night, on November 24th.
GetHuman: Did you reach out to Blackrock Funds, and if so, how?
GetHuman: And which of these common Blackrock Funds customer issues best describes the reason you wanted to talk to them?
(Shows ~dfield157 a list of common Blackrock Funds problems)
~dfield157: "Get financial advice" was why I was trying to call.
~dfield157's review of Blackrock Funds customer service
GetHuman: So how would you sum up your experience for GetHuman's Blackrock Funds customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dfield157: OMG. This is the USPS of financial services. They have hours like a government institution. I've closed my account due to **** service and a terrible on line system - which they push on you and don't support.
GetHuman: Let's quantify your experience contacting Blackrock Funds. On a scale of 1 to 5, how easy is it go get help on a Blackrock Funds problem?
~dfield157: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dfield157: I'd give them a one out of five on communication.
GetHuman: And what about Blackrock Funds's ability to quickly and effectively address your problem?
~dfield157: For that I would say one out of five.
GetHuman: And finally- any advice for other Blackrock Funds customers?
~dfield157: Call them early in the day or late. Don't forget any personal or account information you might need for Blackrock Funds to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dfield157 taken from his Blackrock Funds customer service problem that occurred on November 24th, 2017.
Blackrock Funds
1.00 of 5 stars | 6 reviews
~dfield157's Blackrock Funds Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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