Blizzard: After trying on and off for several weeks (Pro...
A Blizzard customer review by GetHuman user GetHuman-245190 from October 30th, 2017
Background on GetHuman-245190's case
GetHuman: GetHuman-245190 - can you tell our other Blizzard customers when your case took place?
GetHuman-245190: Yes I can. It was afternoon, on October 23rd.
GetHuman: Did you reach out to Blizzard, and if so, how?
GetHuman: And which of these common Blizzard customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-245190 a list of common Blizzard problems)
GetHuman-245190: "Cancel order" was why I was trying to contact.
GetHuman-245190's review of Blizzard customer service
GetHuman: So how would you sum up your experience for GetHuman's Blizzard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-245190: After trying on and off for several weeks (Pro Tip: when "high call volume" is sustained during your entire business hours for several weeks, this is now average call volume, and failing to keep up with it is failing to provide adequate customer service) the representative was quite helpful and efficient (issue resolved within five minutes of talk time). Hire more of these.
GetHuman: Let's quantify your experience contacting Blizzard. On a scale of 1 to 5, how easy is it go get help on a Blizzard problem?
GetHuman-245190: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-245190: I'd give them a one out of five on communication.
GetHuman: And what about Blizzard's ability to quickly and effectively address your problem?
GetHuman-245190: For that I would say four out of five.
GetHuman: And finally- any advice for other Blizzard customers?
GetHuman-245190: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Blizzard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-245190 taken from his Blizzard customer service problem that occurred on October 23rd, 2017.