Cannot talk to anyone. Battlenet and Blizzard...

A Blizzard customer review by GetHuman user ~dissatisfied customer from November 20th, 2017

Background on ~dissatisfied customer's case

GetHuman: ~dissatisfied customer - can you tell our other Blizzard customers when your case took place?
~dissatisfied customer: Yes. It was afternoon, on November 14th.
GetHuman: Did you reach out to Blizzard, and if so, how?
~dissatisfied customer: I used a twitter page I found on the GetHuman Blizzard customer service contact info page: Contact Blizzard Customer Service
GetHuman: And which of these common Blizzard customer issues best describes the reason you wanted to talk to them?
(Shows ~dissatisfied customer a list of common Blizzard problems)
~dissatisfied customer: "Make a purchase" was why I was trying to contact.

~dissatisfied customer's review of Blizzard customer service

GetHuman: So how would you sum up your experience for GetHuman's Blizzard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dissatisfied customer: Cannot talk to anyone. Battlenet and Blizzard password hacked. I am stuck. Blizzard customer service is the worst in the industry. The last time I buy a Blizzard game.
GetHuman: Let's quantify your experience contacting Blizzard. On a scale of 1 to 5, how easy is it go get help on a Blizzard problem?
~dissatisfied customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dissatisfied customer: I'd give them a one out of five on communication.
GetHuman: And what about Blizzard's ability to quickly and effectively address your problem?
~dissatisfied customer: For that I would say three out of five.
GetHuman: And finally- any advice for other Blizzard customers?
~dissatisfied customer: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Blizzard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dissatisfied customer taken from his Blizzard customer service problem that occurred on November 14th, 2017.

Blizzard

1.06 of 5 stars | 177 reviews

~dissatisfied customer's Blizzard Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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