Blizzard: I loged in wile I was at McDonald's and your ph...
A Blizzard customer review by GetHuman user ~GERALDARMSTRONG from November 14th, 2017
Background on ~GERALDARMSTRONG's case
GetHuman: ~GERALDARMSTRONG - can you tell our other Blizzard customers when your case took place?
~GERALDARMSTRONG: Yes. It was morning, on November 12th.
GetHuman: Did you reach out to Blizzard, and if so, how?
GetHuman: And which of these common Blizzard customer issues best describes the reason you wanted to talk to them?
(Shows ~GERALDARMSTRONG a list of common Blizzard problems)
~GERALDARMSTRONG: "Hacked Account" was why I was trying to contact.
~GERALDARMSTRONG's review of Blizzard customer service
GetHuman: So how would you sum up your experience for GetHuman's Blizzard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~GERALDARMSTRONG: I loged in wile I was at McDonald's and your phone lines are closed and I am locked out and can not log in with no one to help me. It's the holidays and I would like to play my game. this happens alot, please help, I do not want to be locked out of my acc anymore, I have been paying on my acc for * years now. I can't find anyone to help me. Jerry Armstrong ***-***-**** TY
GetHuman: Let's quantify your experience contacting Blizzard. On a scale of 1 to 5, how easy is it go get help on a Blizzard problem?
~GERALDARMSTRONG: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~GERALDARMSTRONG: I'd give them a one out of five on communication.
GetHuman: And what about Blizzard's ability to quickly and effectively address your problem?
~GERALDARMSTRONG: For that I would say two out of five.
GetHuman: And finally- any advice for other Blizzard customers?
~GERALDARMSTRONG: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Blizzard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~GERALDARMSTRONG taken from his Blizzard customer service problem that occurred on November 12th, 2017.