Blizzard: Message said no more waiting. Go to Battle.net...
A Blizzard customer review by GetHuman user ~Hellgrave from November 25th, 2017
Background on ~Hellgrave's case
GetHuman: ~Hellgrave - can you tell our other Blizzard customers when your case took place?
~Hellgrave: Yes. It was morning, on November 15th.
GetHuman: Did you reach out to Blizzard, and if so, how?
GetHuman: And which of these common Blizzard customer issues best describes the reason you wanted to talk to them?
(Shows ~Hellgrave a list of common Blizzard problems)
~Hellgrave: "Overcharge/Strange charge" was why I was trying to contact.
~Hellgrave's review of Blizzard customer service
GetHuman: So how would you sum up your experience for GetHuman's Blizzard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hellgrave: Message said no more waiting. Go to Battle.net. Then it HUNG-UP on me!!! WTF??? I have no email atm. I'm have trouble going to websites and you want me to fkn use battle.net.......Helloooooooo??? I have internet issues and don't have email!!! I can't believe you got so fkn cheap....you won't take calls to help customers. I like the new expansion, but beginning to think it's a waste of money if I can't get technical help.
GetHuman: Let's quantify your experience contacting Blizzard. On a scale of 1 to 5, how easy is it go get help on a Blizzard problem?
~Hellgrave: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hellgrave: I'd give them a two out of five on communication.
GetHuman: And what about Blizzard's ability to quickly and effectively address your problem?
~Hellgrave: For that I would say one out of five.
GetHuman: And finally- any advice for other Blizzard customers?
~Hellgrave: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Blizzard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hellgrave taken from his Blizzard customer service problem that occurred on November 15th, 2017.