Blizzard: The did updates suppose to fix problems not mak...
A Blizzard customer review by GetHuman user ~Vasha from November 12th, 2017
Background on ~Vasha's case
GetHuman: ~Vasha - can you tell our other Blizzard customers when your case took place?
~Vasha: Yes. It was late at night, on November 8th.
GetHuman: Did you reach out to Blizzard, and if so, how?
GetHuman: And which of these common Blizzard customer issues best describes the reason you wanted to talk to them?
(Shows ~Vasha a list of common Blizzard problems)
~Vasha: "Technical support" was why I was trying to contact.
~Vasha's review of Blizzard customer service
GetHuman: So how would you sum up your experience for GetHuman's Blizzard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Vasha: The did updates suppose to fix problems not make new ones but been for now near ** hours trying to get on to even play game... Cleared out game fully now trying to reload just the free starter says ***MB file loading at *.**MB.SEC ** Sec Left half way after ** minutes says *.**MB*Sec and ya figure how long going take... Ten minutes now and still not loaded...
GetHuman: Let's quantify your experience contacting Blizzard. On a scale of 1 to 5, how easy is it go get help on a Blizzard problem?
~Vasha: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Vasha: I'd give them a one out of five on communication.
GetHuman: And what about Blizzard's ability to quickly and effectively address your problem?
~Vasha: For that I would say one out of five.
GetHuman: And finally- any advice for other Blizzard customers?
~Vasha: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Blizzard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Vasha taken from his Blizzard customer service problem that occurred on November 8th, 2017.