Blue Cross/Blue Shield (IL): As far as I knew, my policy was canceled last y...

A Blue Cross/Blue Shield (IL) customer review by GetHuman user ~EAA from November 26th, 2017

Background on ~EAA's case

GetHuman: ~EAA - can you tell our other Blue Cross/Blue Shield (IL) customers when your case took place?
~EAA: Yup. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Blue Cross/Blue Shield (IL), and if so, how?
~EAA: I used the 800-327-8497 number I found for on the GetHuman Blue Cross/Blue Shield (IL) customer phone number page I was on: Blue Cross/Blue Shield (IL) Customer Service Phone Number
GetHuman: And which of these common Blue Cross/Blue Shield (IL) customer issues best describes the reason you wanted to talk to them?
(Shows ~EAA a list of common Blue Cross/Blue Shield (IL) problems)
~EAA: "Find a provider" was why I was trying to call.

~EAA's review of Blue Cross/Blue Shield (IL) customer service

GetHuman: So how would you sum up your experience for GetHuman's Blue Cross/Blue Shield (IL) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~EAA: As far as I knew, my policy was canceled last year in October due to an error in processing the automated draft payment. So, I re-enrolled during open enrollment. My policy was then canceled due to non-payment, even though I had called and was told I was current. They won't reinstate me, because they are now saying I owed for October of last year through January of this year. Then I was told I could go through them to get a new policy, but that I would still owe the back payments. I told the woman, why would I pay for something I didn't have (because my policy was supposedly canceled)? That makes no sense. Her response was I'm sorry, I can't do anything. I will never go back to them.
GetHuman: Let's quantify your experience contacting Blue Cross/Blue Shield (IL). On a scale of 1 to 5, how easy is it go get help on a Blue Cross/Blue Shield (IL) problem?
~EAA: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~EAA: I'd give them a four out of five on communication.
GetHuman: And what about Blue Cross/Blue Shield (IL)'s ability to quickly and effectively address your problem?
~EAA: For that I would say five out of five.
GetHuman: And finally- any advice for other Blue Cross/Blue Shield (IL) customers?
~EAA: Call them early in the day or late. Don't forget any personal or account information you might need for Blue Cross/Blue Shield (IL) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~EAA taken from his Blue Cross/Blue Shield (IL) customer service problem that occurred on November 22nd, 2017.

Blue Cross/Blue Shield (IL)

2.50 of 5 stars | 26 reviews

~EAA's Blue Cross/Blue Shield (IL) Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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