Blue Cross Blue Shield (MA): After being on a medication for years that work...
A Blue Cross Blue Shield (MA) customer review by GetHuman user ~jspot48 from November 2nd, 2017
Background on ~jspot48's case
GetHuman: ~jspot48 - can you tell our other Blue Cross Blue Shield (MA) customers when your case took place?
~jspot48: Yeah. It was afternoon, on October 30th.
GetHuman: Did you reach out to Blue Cross Blue Shield (MA), and if so, how?
GetHuman: And which of these common Blue Cross Blue Shield (MA) customer issues best describes the reason you wanted to talk to them?
(Shows ~jspot48 a list of common Blue Cross Blue Shield (MA) problems)
~jspot48: "Overcharge/Strange charge" was why I was trying to call.
~jspot48's review of Blue Cross Blue Shield (MA) customer service
GetHuman: So how would you sum up your experience for GetHuman's Blue Cross Blue Shield (MA) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jspot48: After being on a medication for years that worked after trying others Blue Cross arbitrarily decided that it would no longer cover the medication. I inquired about it. I was advised that there were cheaper alternatives that I could TRY to failure. Since the medication is actually made up of two different medications combined I asked what the alternative was to one since I knew there was none. She advised that I would have to take the one type to failure because the other was no longer covered. Are you kidding me??? So much for "health care". Blue Cross is becoming "we don't care about your health". They really want me to take something to FAILURE. WOW, what if something happens during that time? I am sure I am not the only one.
GetHuman: Let's quantify your experience contacting Blue Cross Blue Shield (MA). On a scale of 1 to 5, how easy is it go get help on a Blue Cross Blue Shield (MA) problem?
~jspot48: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jspot48: I'd give them a four out of five on communication.
GetHuman: And what about Blue Cross Blue Shield (MA)'s ability to quickly and effectively address your problem?
~jspot48: For that I would say five out of five.
GetHuman: And finally- any advice for other Blue Cross Blue Shield (MA) customers?
~jspot48: Call them early in the day or late. Don't forget any personal or account information you might need for Blue Cross Blue Shield (MA) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jspot48 taken from his Blue Cross Blue Shield (MA) customer service problem that occurred on October 30th, 2017.