Blue Shield (CA): I patiently listened to the phone options but m...
A Blue Shield (CA) customer review by GetHuman user ~eliaison from November 26th, 2017
Background on ~eliaison's case
GetHuman: ~eliaison - can you tell our other Blue Shield (CA) customers when your case took place?
~eliaison: Yup. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Blue Shield (CA), and if so, how?
GetHuman: And which of these common Blue Shield (CA) customer issues best describes the reason you wanted to talk to them?
(Shows ~eliaison a list of common Blue Shield (CA) problems)
~eliaison: "Coverage question" was why I was trying to call.
~eliaison's review of Blue Shield (CA) customer service
GetHuman: So how would you sum up your experience for GetHuman's Blue Shield (CA) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~eliaison: I patiently listened to the phone options but my question wasn't among them. I selected to speak to a person and got someone right away who was able to help.
GetHuman: Let's quantify your experience contacting Blue Shield (CA). On a scale of 1 to 5, how easy is it go get help on a Blue Shield (CA) problem?
~eliaison: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~eliaison: I'd give them a five out of five on communication.
GetHuman: And what about Blue Shield (CA)'s ability to quickly and effectively address your problem?
~eliaison: For that I would say five out of five.
GetHuman: And finally- any advice for other Blue Shield (CA) customers?
~eliaison: Call them early in the day or late. Don't forget any personal or account information you might need for Blue Shield (CA) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~eliaison taken from his Blue Shield (CA) customer service problem that occurred on November 23rd, 2017.