Bluebird by American Express: BlueBird American Express are liars. I sent my...
A Bluebird by American Express customer review by GetHuman user ~FH from November 20th, 2017
Background on ~FH's case
GetHuman: ~FH - can you tell our other Bluebird by American Express customers when your case took place?
~FH: Sure. It was morning, on November 11th.
GetHuman: Did you reach out to Bluebird by American Express, and if so, how?
GetHuman: And which of these common Bluebird by American Express customer issues best describes the reason you wanted to talk to them?
(Shows ~FH a list of common Bluebird by American Express problems)
~FH: "Problem With the App" was why I was trying to call.
~FH's review of Bluebird by American Express customer service
GetHuman: So how would you sum up your experience for GetHuman's Bluebird by American Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~FH: BlueBird American Express are liars. I sent my tax refund check to them. The money was supposed to be in my account today. I called them and they stated that the check was returned to me and that I should of received an email. I never received an email. I stated that to the rep. Then she stated that the reason it was returned was because the irs put a hold on the check. I stated that I will call the irs and call them back. The irs stated that the check had no problems that the rep lied to me. I called bluebird back spoke to * different people including a supervisor, who just tried to get me off the phone and transferred me without me telling me the reason my check was sent back. The other two reps also could not tell me the reason it was sent back. I started an online petition at http:**www.change.org*petitions*president-of-the-united-states-and-federal-bureau-of-investigations-and-internal-revenue-services-investigate-and-shut-down-netspend-and-bluebird-american-express Please sign.
GetHuman: Let's quantify your experience contacting Bluebird by American Express. On a scale of 1 to 5, how easy is it go get help on a Bluebird by American Express problem?
~FH: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~FH: I'd give them a four out of five on communication.
GetHuman: And what about Bluebird by American Express's ability to quickly and effectively address your problem?
~FH: For that I would say five out of five.
GetHuman: And finally- any advice for other Bluebird by American Express customers?
~FH: Call them early in the day or late. Don't forget any personal or account information you might need for Bluebird by American Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~FH taken from his Bluebird by American Express customer service problem that occurred on November 11th, 2017.