Bluebird by American Express: I got the card at walmart and put **.** on it s...

A Bluebird by American Express customer review by GetHuman user GetHuman-306114 from November 19th, 2017

Background on GetHuman-306114's case

GetHuman: GetHuman-306114 - can you tell our other Bluebird by American Express customers when your case took place?
GetHuman-306114: Yes. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Bluebird by American Express, and if so, how?
GetHuman-306114: I used the 877-486-5990 number I found for on the GetHuman Bluebird by American Express customer phone number page I was on: Bluebird by American Express Customer Service Phone Number
GetHuman: And which of these common Bluebird by American Express customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-306114 a list of common Bluebird by American Express problems)
GetHuman-306114: "Linking Accounts" was why I was trying to call.

GetHuman-306114's review of Bluebird by American Express customer service

GetHuman: So how would you sum up your experience for GetHuman's Bluebird by American Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-306114: I got the card at walmart and put **.** on it so Could use it for gas untill I set up all the advanced features. The card never worked anywhere at all. Tried swiping vs manual entry. Both AmEX and Wal-Mart customer service acused me of using at non-acepted stores and talked to me like an Idiot. I needed gas to go to work. Wal-Mart refused to refund me the $**.** and take the card back. AmEX stated That the card was good for **.** and refused to beleive the Wal-Mart assistant manager that the card was not being declined for a *.** purchase. I needed to buy gas to get to work and nearly had to call out to work. *after *.*hrs at Wal-Mart I asked for the store manager and district manager. And suddenly got a refund. If you cant trust them with **.** how can you trust them with your paycheck, your morgage payment, or food for your children. Thanks Leominster*Mass Wal-Mart.
GetHuman: Let's quantify your experience contacting Bluebird by American Express. On a scale of 1 to 5, how easy is it go get help on a Bluebird by American Express problem?
GetHuman-306114: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-306114: I'd give them a three out of five on communication.
GetHuman: And what about Bluebird by American Express's ability to quickly and effectively address your problem?
GetHuman-306114: For that I would say four out of five.
GetHuman: And finally- any advice for other Bluebird by American Express customers?
GetHuman-306114: Call them early in the day or late. Don't forget any personal or account information you might need for Bluebird by American Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-306114 taken from his Bluebird by American Express customer service problem that occurred on November 14th, 2017.

Bluebird by American Express

2.75 of 5 stars | 45 reviews

GetHuman-306114's Bluebird by American Express Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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