Bobscycle.com: I paid for two day shipping for a helmet, mind...
A Bobscycle.com customer review by GetHuman user ~Sarrick from November 22nd, 2017
Background on ~Sarrick's case
GetHuman: ~Sarrick - can you tell our other Bobscycle.com customers when your case took place?
~Sarrick: Yes. It was morning, on November 16th.
GetHuman: Did you reach out to Bobscycle.com, and if so, how?
GetHuman: And which of these common Bobscycle.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Sarrick a list of common Bobscycle.com problems)
~Sarrick: "Make a purchase" was why I was trying to call.
~Sarrick's review of Bobscycle.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Bobscycle.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sarrick: I paid for two day shipping for a helmet, mind you I ordered it in the morning, they didn't process it till the next morning. Reason I paid for two day shipping is to get it for the weekend. They lagged a day and tried to make me pay for expedited shipping. After telling me to wait to see if he could bump it up to one day shipping he tells me it's too expensive for them to do. My business won't continue, unless they give me a call apologizing and get me that helmet for a sand mountain trip.
GetHuman: Let's quantify your experience contacting Bobscycle.com. On a scale of 1 to 5, how easy is it go get help on a Bobscycle.com problem?
~Sarrick: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sarrick: I'd give them a four out of five on communication.
GetHuman: And what about Bobscycle.com's ability to quickly and effectively address your problem?
~Sarrick: For that I would say one out of five.
GetHuman: And finally- any advice for other Bobscycle.com customers?
~Sarrick: Call them early in the day or late. Don't forget any personal or account information you might need for Bobscycle.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sarrick taken from his Bobscycle.com customer service problem that occurred on November 16th, 2017.
Bobscycle.com
1.00 of 5 stars | 3 reviews
~Sarrick's Bobscycle.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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