Bonanza: Wrong item
A Bonanza customer review by GetHuman user GetHuman-melbell from December 7th, 2017
Background on GetHuman-melbell's case
GetHuman: GetHuman-melbell - can you tell our other Bonanza customers when your case took place?
GetHuman-melbell: Yeah. It was afternoon, on November 30th.
GetHuman: Did you reach out to Bonanza, and if so, how?
GetHuman: And which of these common Bonanza customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-melbell a list of common Bonanza problems)
GetHuman-melbell: "None of those really matches why I wanted to contact Bonanza that day." was why I was trying to contact.
GetHuman-melbell's review of Bonanza customer service
GetHuman: So how would you sum up your experience for GetHuman's Bonanza customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-melbell: Wrong item
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-melbell: Sent me the wrong bedset, not the one advertised that i ordered.
GetHuman: Let's quantify your experience contacting Bonanza. On a scale of 1 to 5, how easy is it go get help on a Bonanza problem?
GetHuman-melbell: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-melbell: I'd give them a four out of five on communication.
GetHuman: And what about Bonanza's ability to quickly and effectively address your problem?
GetHuman-melbell: For that I would say five out of five.
GetHuman: And finally- any advice for other Bonanza customers?
GetHuman-melbell: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Bonanza to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-melbell taken from his Bonanza customer service problem that occurred on November 30th, 2017.
Bonanza
3.00 of 5 stars | 24 reviews
GetHuman-melbell's Bonanza Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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