Bookbyte: Even when you call during business hours the me...
A Bookbyte customer review by GetHuman user ~aquasure from November 20th, 2017
Background on ~aquasure's case
GetHuman: ~aquasure - can you tell our other Bookbyte customers when your case took place?
~aquasure: Yeah. It was morning, on November 11th.
GetHuman: Did you reach out to Bookbyte, and if so, how?
GetHuman: And which of these common Bookbyte customer issues best describes the reason you wanted to talk to them?
(Shows ~aquasure a list of common Bookbyte problems)
~aquasure: "Change order" was why I was trying to call.
~aquasure's review of Bookbyte customer service
GetHuman: So how would you sum up your experience for GetHuman's Bookbyte customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~aquasure: Even when you call during business hours the message says you have reached their "after hours hotline" and there is no option to talk to a real person unless you know their extension. Otherwise, when you hit the "reach customer service" option if refers you back to sending an email, chatting or faxing. Pressing '*' to get an operator does not work, it just starts the voice menu over again. When asked in a chat session I was told "We are an online based company, and we have decided that we can help customers more efficiently over email and through live chat than over the telephone."
GetHuman: Let's quantify your experience contacting Bookbyte. On a scale of 1 to 5, how easy is it go get help on a Bookbyte problem?
~aquasure: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~aquasure: I'd give them a four out of five on communication.
GetHuman: And what about Bookbyte's ability to quickly and effectively address your problem?
~aquasure: For that I would say one out of five.
GetHuman: And finally- any advice for other Bookbyte customers?
~aquasure: Call them early in the day or late. Don't forget any personal or account information you might need for Bookbyte to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~aquasure taken from his Bookbyte customer service problem that occurred on November 11th, 2017.