Booking.com: *days ago, I reserved * rooms at Hotel Ravenna...
A Booking.com customer review by GetHuman user GetHuman-377532 from November 23rd, 2017
Background on GetHuman-377532's case
GetHuman: GetHuman-377532 - can you tell our other Booking.com customers when your case took place?
GetHuman-377532: Yeah. It was afternoon, on November 16th.
GetHuman: Did you reach out to Booking.com, and if so, how?
GetHuman: And which of these common Booking.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-377532 a list of common Booking.com problems)
GetHuman-377532: "Complaint" was why I was trying to call.
GetHuman-377532's review of Booking.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Booking.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-377532: *days ago, I reserved * rooms at Hotel Ravenna, in Ravenna, Italy'.... When I did not receive a confirmation from Booking.com..... Mrs Giffen booked the same * rooms through Expedia. Now at the Hotel Ravenna, we're charged for * rooms by Booking .com and * rooms for ****Expedia. Please cancel our booking.com rooms for Sept ** and ** as we don't require them. After this please send a confirmation to let us know we have the rooms booked. Americo and Barbara Dean and John and Joan Giffen. Please CANCEL.
GetHuman: Let's quantify your experience contacting Booking.com. On a scale of 1 to 5, how easy is it go get help on a Booking.com problem?
GetHuman-377532: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-377532: I'd give them a one out of five on communication.
GetHuman: And what about Booking.com's ability to quickly and effectively address your problem?
GetHuman-377532: For that I would say four out of five.
GetHuman: And finally- any advice for other Booking.com customers?
GetHuman-377532: Call them early in the day or late. Don't forget any personal or account information you might need for Booking.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-377532 taken from his Booking.com customer service problem that occurred on November 16th, 2017.