Booking.com: I have never in my life experienced such bad cu...

A Booking.com customer review by GetHuman user GetHuman-timsex from November 29th, 2017

Background on GetHuman-timsex's case

GetHuman: GetHuman-timsex - can you tell our other Booking.com customers when your case took place?
GetHuman-timsex: Yes I can. It was morning, on November 28th.
GetHuman: Did you reach out to Booking.com, and if so, how?
GetHuman-timsex: I used the 888-850-3958 number I found for on the GetHuman Booking.com customer phone number page I was on: Booking.com Customer Service Phone Number
GetHuman: And which of these common Booking.com customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-timsex a list of common Booking.com problems
GetHuman-timsex: "Overcharge on Account" was why I was trying to call.

GetHuman-timsex's review of Booking.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Booking.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-timsex: I have never in my life experienced such bad customer service. Booking.com accepted my booking for my sons hotel stay in Washington . When he arrived he was advised he could not stay there because he as not **. When they called booking.com they were told there was nothing they could do to help . They have since admitted in an e.mail to me that the hotel advertising needs to be updated to reflect this. Not only did they leave my ** year old stranded in Washington, but they also proceeded to charge me for the room. I have tried to dispute this but been advised that it is up to the hotel whether they refund my credit card and even though booking.com took my booking they basically have on responsibility . I sent my last mail to them a week ago and they haven't even bothered to respond. I have over the years made many bookings through them, but will never use them again. I am now trying to get my credit card company to stop the payment .
GetHuman: Let's quantify your experience contacting Booking.com. On a scale of 1 to 5, how easy is it go get help on a Booking.com problem?
GetHuman-timsex: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-timsex: I'd give them a one out of five on communication.
GetHuman: And what about Booking.com's ability to quickly and effectively address your problem?
GetHuman-timsex: For that I would say four out of five.
GetHuman: And finally- any advice for other Booking.com customers?
GetHuman-timsex: Call them early in the day or late. Don't forget any personal or account information you might need for Booking.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-timsex taken from his Booking.com customer service problem that occurred on November 28th, 2017.

Booking.com

2.90 of 5 stars | 69 reviews
Booking.com ReviewsBooking.com's Phone NumberAll Booking.com contact infoGeneral Booking.com customer service info
GetHuman-timsex's Booking.com Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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