Booking.com: I will never book through this website again...
A Booking.com customer review by GetHuman user ~Jessica Frontela from November 19th, 2017
Background on ~Jessica Frontela's case
GetHuman: ~Jessica Frontela - can you tell our other Booking.com customers when your case took place?
~Jessica Frontela: Sure. It was afternoon, on November 16th.
GetHuman: Did you reach out to Booking.com, and if so, how?
GetHuman: And which of these common Booking.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Jessica Frontela a list of common Booking.com problems)
~Jessica Frontela: "Complaint About My Stay" was why I was trying to call.
~Jessica Frontela's review of Booking.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Booking.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jessica Frontela: I will never book through this website again. They advertise one thing yet deliver another. Spoke to Michelle had to call back and speak to Troy and nothing solved. Ended up with supervisor Kevin Diemond whom was even less helpful and not a but concerned with my trouble caused by their false advertisement. This company is a rip off.
GetHuman: Let's quantify your experience contacting Booking.com. On a scale of 1 to 5, how easy is it go get help on a Booking.com problem?
~Jessica Frontela: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jessica Frontela: I'd give them a five out of five on communication.
GetHuman: And what about Booking.com's ability to quickly and effectively address your problem?
~Jessica Frontela: For that I would say four out of five.
GetHuman: And finally- any advice for other Booking.com customers?
~Jessica Frontela: Call them early in the day or late. Don't forget any personal or account information you might need for Booking.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jessica Frontela taken from his Booking.com customer service problem that occurred on November 16th, 2017.