Boost Mobile: Ex changed number and pin no info on account ca...
A Boost Mobile customer review by GetHuman user GetHuman-nelliene from December 5th, 2017
Background on GetHuman-nelliene's case
GetHuman: GetHuman-nelliene - can you tell our other Boost Mobile customers when your case took place?
GetHuman-nelliene: Sure. It was afternoon, on December 2nd.
GetHuman: Did you reach out to Boost Mobile, and if so, how?
GetHuman: And which of these common Boost Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-nelliene a list of common Boost Mobile problems)
GetHuman-nelliene: "Setup service" was why I was trying to call.
GetHuman-nelliene's review of Boost Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Boost Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-nelliene: Ex changed number and pin no info on account can't find previous number
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-nelliene: Boost customer care couldn't pull up number
GetHuman: Let's quantify your experience contacting Boost Mobile. On a scale of 1 to 5, how easy is it go get help on a Boost Mobile problem?
GetHuman-nelliene: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-nelliene: I'd give them a three out of five on communication.
GetHuman: And what about Boost Mobile's ability to quickly and effectively address your problem?
GetHuman-nelliene: For that I would say two out of five.
GetHuman: And finally- any advice for other Boost Mobile customers?
GetHuman-nelliene: Call them early in the day or late. Don't forget any personal or account information you might need for Boost Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-nelliene taken from his Boost Mobile customer service problem that occurred on December 2nd, 2017.