Boost Mobile: Horrible customer service experience. Had an e...
A Boost Mobile customer review by GetHuman user ~I don't like Boost Mobile` from November 19th, 2017
Background on ~I don't like Boost Mobile`'s case
GetHuman: ~I don't like Boost Mobile` - can you tell our other Boost Mobile customers when your case took place?
~I don't like Boost Mobile`: Yup. It was afternoon, on November 14th.
GetHuman: Did you reach out to Boost Mobile, and if so, how?
GetHuman: And which of these common Boost Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~I don't like Boost Mobile` a list of common Boost Mobile problems)
~I don't like Boost Mobile`: "Setup service" was why I was trying to call.
~I don't like Boost Mobile`'s review of Boost Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Boost Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~I don't like Boost Mobile`: Horrible customer service experience. Had an emergency at home, and Boost Mobile had a technical glitch with their service which rendered my phone useless, and there was no no easy way to get to speak to a live human. Only received useless recorded messages. Terrible customer service. No other way to describe it.
GetHuman: Let's quantify your experience contacting Boost Mobile. On a scale of 1 to 5, how easy is it go get help on a Boost Mobile problem?
~I don't like Boost Mobile`: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~I don't like Boost Mobile`: I'd give them a two out of five on communication.
GetHuman: And what about Boost Mobile's ability to quickly and effectively address your problem?
~I don't like Boost Mobile`: For that I would say five out of five.
GetHuman: And finally- any advice for other Boost Mobile customers?
~I don't like Boost Mobile`: Call them early in the day or late. Don't forget any personal or account information you might need for Boost Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~I don't like Boost Mobile` taken from his Boost Mobile customer service problem that occurred on November 14th, 2017.