Boost Mobile: My call for help was taken over by computerized...
A Boost Mobile customer review by GetHuman user GetHuman-401118 from November 24th, 2017
Background on GetHuman-401118's case
GetHuman: GetHuman-401118 - can you tell our other Boost Mobile customers when your case took place?
GetHuman-401118: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to Boost Mobile, and if so, how?
GetHuman: And which of these common Boost Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-401118 a list of common Boost Mobile problems)
GetHuman-401118: "Technical support" was why I was trying to call.
GetHuman-401118's review of Boost Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Boost Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-401118: My call for help was taken over by computerized questions which got me nowhere. I went on line for Chat, nobody available there either.*I followed instructions online( manual ) to add Voice messaging and continually got a busy signal. Totally frustrated. Is there a retail store or office in San Jose area for me to go to? Here's my * ***-***-****. I might return this phone to Best Buy, just too darn frustrating to deal with Boost. My name, Tommy O'Brien
GetHuman: Let's quantify your experience contacting Boost Mobile. On a scale of 1 to 5, how easy is it go get help on a Boost Mobile problem?
GetHuman-401118: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-401118: I'd give them a five out of five on communication.
GetHuman: And what about Boost Mobile's ability to quickly and effectively address your problem?
GetHuman-401118: For that I would say five out of five.
GetHuman: And finally- any advice for other Boost Mobile customers?
GetHuman-401118: Call them early in the day or late. Don't forget any personal or account information you might need for Boost Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-401118 taken from his Boost Mobile customer service problem that occurred on November 18th, 2017.