Boost Mobile: The is the absolute worst customer service I've...

A Boost Mobile customer review by GetHuman user ~sb from November 23rd, 2017

Background on ~sb's case

GetHuman: ~sb - can you tell our other Boost Mobile customers when your case took place?
~sb: Sure. It was morning, on November 13th.
GetHuman: Did you reach out to Boost Mobile, and if so, how?
~sb: I used the 888-266-7848 number I found for on the GetHuman Boost Mobile customer phone number page I was on: Boost Mobile Customer Service Phone Number
GetHuman: And which of these common Boost Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~sb a list of common Boost Mobile problems)
~sb: "Payment Arrangement" was why I was trying to call.

~sb's review of Boost Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's Boost Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sb: The is the absolute worst customer service I've ever received. I've worked for phone companies before doing customer service, I know how this stuff works. But they refused to help me at all whatsoever. I asked to speak to a manager and just straight up was told I'm SOL. I've never heard of a company who can take your money, give you NOTHING in return and do NOTHING to resolve it.
GetHuman: Let's quantify your experience contacting Boost Mobile. On a scale of 1 to 5, how easy is it go get help on a Boost Mobile problem?
~sb: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sb: I'd give them a five out of five on communication.
GetHuman: And what about Boost Mobile's ability to quickly and effectively address your problem?
~sb: For that I would say five out of five.
GetHuman: And finally- any advice for other Boost Mobile customers?
~sb: Call them early in the day or late. Don't forget any personal or account information you might need for Boost Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sb taken from his Boost Mobile customer service problem that occurred on November 13th, 2017.

Boost Mobile

2.50 of 5 stars | 511 reviews

~sb's Boost Mobile Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Boost Mobile, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Boost Mobile in any way.

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