Boost Mobile: There is no prompt on your customer service for...
A Boost Mobile customer review by GetHuman user GetHuman-128538 from November 18th, 2017
Background on GetHuman-128538's case
GetHuman: GetHuman-128538 - can you tell our other Boost Mobile customers when your case took place?
GetHuman-128538: Yup. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Boost Mobile, and if so, how?
GetHuman: And which of these common Boost Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-128538 a list of common Boost Mobile problems)
GetHuman-128538: "Payment Arrangement" was why I was trying to call.
GetHuman-128538's review of Boost Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Boost Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-128538: There is no prompt on your customer service for assisting customers by getting a live person. I had to read a customer blog about keep hitting * over and over to get to a representative. Very frustrating and was told I needed to call from another phone when I have a problem again. And why when you check out Boosts coverage area all the towns for miles are marked as areas covered but I was told that if I go to the next zipcode I should accept issues because Im using my phone in another zipcode. Wtf.
GetHuman: Let's quantify your experience contacting Boost Mobile. On a scale of 1 to 5, how easy is it go get help on a Boost Mobile problem?
GetHuman-128538: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-128538: I'd give them a one out of five on communication.
GetHuman: And what about Boost Mobile's ability to quickly and effectively address your problem?
GetHuman-128538: For that I would say five out of five.
GetHuman: And finally- any advice for other Boost Mobile customers?
GetHuman-128538: Call them early in the day or late. Don't forget any personal or account information you might need for Boost Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-128538 taken from his Boost Mobile customer service problem that occurred on November 12th, 2017.