Boost Mobile: Was on hold for over ** minutes for nothing bec...
A Boost Mobile customer review by GetHuman user ~Checho from November 22nd, 2017
Background on ~Checho's case
GetHuman: ~Checho - can you tell our other Boost Mobile customers when your case took place?
~Checho: Yes. It was afternoon, on November 13th.
GetHuman: Did you reach out to Boost Mobile, and if so, how?
GetHuman: And which of these common Boost Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Checho a list of common Boost Mobile problems)
~Checho: "Update account information" was why I was trying to call.
~Checho's review of Boost Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Boost Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Checho: Was on hold for over ** minutes for nothing because I wasn't help at all. My situation was the same once I hung up the phone. Worst Customer Help ever. Thinking of switching to a better carrier. I think Cricket is better or Metro than boost mobile.
GetHuman: Let's quantify your experience contacting Boost Mobile. On a scale of 1 to 5, how easy is it go get help on a Boost Mobile problem?
~Checho: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Checho: I'd give them a two out of five on communication.
GetHuman: And what about Boost Mobile's ability to quickly and effectively address your problem?
~Checho: For that I would say one out of five.
GetHuman: And finally- any advice for other Boost Mobile customers?
~Checho: Call them early in the day or late. Don't forget any personal or account information you might need for Boost Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Checho taken from his Boost Mobile customer service problem that occurred on November 13th, 2017.