Boost Mobile: Wasn't able to get my account number through th...
A Boost Mobile customer review by GetHuman user ~Anonymous 365 from November 18th, 2017
Background on ~Anonymous 365's case
GetHuman: ~Anonymous 365 - can you tell our other Boost Mobile customers when your case took place?
~Anonymous 365: Yes I can. It was morning, on November 14th.
GetHuman: Did you reach out to Boost Mobile, and if so, how?
GetHuman: And which of these common Boost Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous 365 a list of common Boost Mobile problems)
~Anonymous 365: "Device Support" was why I was trying to call.
~Anonymous 365's review of Boost Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Boost Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous 365: Wasn't able to get my account number through the menu options. This allowed me to get it from a human being through * transfers.
GetHuman: Let's quantify your experience contacting Boost Mobile. On a scale of 1 to 5, how easy is it go get help on a Boost Mobile problem?
~Anonymous 365: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous 365: I'd give them a three out of five on communication.
GetHuman: And what about Boost Mobile's ability to quickly and effectively address your problem?
~Anonymous 365: For that I would say two out of five.
GetHuman: And finally- any advice for other Boost Mobile customers?
~Anonymous 365: Call them early in the day or late. Don't forget any personal or account information you might need for Boost Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous 365 taken from his Boost Mobile customer service problem that occurred on November 14th, 2017.