Boost Mobile: just trying to get my account * to port my phon...
A Boost Mobile customer review by GetHuman user ~stephchic from November 20th, 2017
Background on ~stephchic's case
GetHuman: ~stephchic - can you tell our other Boost Mobile customers when your case took place?
~stephchic: Yeah. It was morning, on November 14th.
GetHuman: Did you reach out to Boost Mobile, and if so, how?
GetHuman: And which of these common Boost Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~stephchic a list of common Boost Mobile problems)
~stephchic: "Billing" was why I was trying to call.
~stephchic's review of Boost Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Boost Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~stephchic: just trying to get my account * to port my phone * back to my original carrier (who was where the phone number originated in the first place. The total call was ** minutes long* I was transferred * times and after the third person transferred me a *th time she hung up on me! I then found another * on ehow (***-***-****) that after * minutes of fooling with prompts reached a rep named 'GEorge' who was able to give me my acct * (WOW what in the woooorld)
GetHuman: Let's quantify your experience contacting Boost Mobile. On a scale of 1 to 5, how easy is it go get help on a Boost Mobile problem?
~stephchic: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~stephchic: I'd give them a five out of five on communication.
GetHuman: And what about Boost Mobile's ability to quickly and effectively address your problem?
~stephchic: For that I would say two out of five.
GetHuman: And finally- any advice for other Boost Mobile customers?
~stephchic: Call them early in the day or late. Don't forget any personal or account information you might need for Boost Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~stephchic taken from his Boost Mobile customer service problem that occurred on November 14th, 2017.