Boost Mobile: someone got my * digit pin code and had my serv...

A Boost Mobile customer review by GetHuman user ~Rawshaw from November 14th, 2017

Background on ~Rawshaw's case

GetHuman: ~Rawshaw - can you tell our other Boost Mobile customers when your case took place?
~Rawshaw: Yeah. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Boost Mobile, and if so, how?
~Rawshaw: I used the 888-266-7848 number I found for on the GetHuman Boost Mobile customer phone number page I was on: Boost Mobile Customer Service Phone Number
GetHuman: And which of these common Boost Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Rawshaw a list of common Boost Mobile problems)
~Rawshaw: "Device Support" was why I was trying to call.

~Rawshaw's review of Boost Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's Boost Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rawshaw: someone got my * digit pin code and had my service suspended then change my * digit pin to something else where i was not able to access my own account which i had for * plus years and boost could not do anything or should i say did not do anything to help me. I talked to * different people and supervisors as well and they did nothing to help me . Ive been a loyal customer for years and what did i get for it ? Nothing. Im very very Disappointed
GetHuman: Let's quantify your experience contacting Boost Mobile. On a scale of 1 to 5, how easy is it go get help on a Boost Mobile problem?
~Rawshaw: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rawshaw: I'd give them a five out of five on communication.
GetHuman: And what about Boost Mobile's ability to quickly and effectively address your problem?
~Rawshaw: For that I would say three out of five.
GetHuman: And finally- any advice for other Boost Mobile customers?
~Rawshaw: Call them early in the day or late. Don't forget any personal or account information you might need for Boost Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rawshaw taken from his Boost Mobile customer service problem that occurred on November 12th, 2017.

Boost Mobile

2.50 of 5 stars | 511 reviews

~Rawshaw's Boost Mobile Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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