Boost Mobile: the person NEVER answered my question. I went t...
A Boost Mobile customer review by GetHuman user ~NOT A HAPPY CAMPER!! from November 17th, 2017
Background on ~NOT A HAPPY CAMPER!!'s case
GetHuman: ~NOT A HAPPY CAMPER!! - can you tell our other Boost Mobile customers when your case took place?
~NOT A HAPPY CAMPER!!: Sure. It was afternoon, on November 14th.
GetHuman: Did you reach out to Boost Mobile, and if so, how?
GetHuman: And which of these common Boost Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~NOT A HAPPY CAMPER!! a list of common Boost Mobile problems)
~NOT A HAPPY CAMPER!!: "Setup service" was why I was trying to call.
~NOT A HAPPY CAMPER!!'s review of Boost Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Boost Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NOT A HAPPY CAMPER!!: the person NEVER answered my question. I went to make a payment at a Dealer-place *not an actual BoostMobile-store* but he said he didn't have access to accept payments anymore. And he didn't know why. He said that others have come in and said he was the *rd person that couldn't accept it anymore. so my question was do we Have to go to their Actual-stores now? Well first of all the person was Very Hard to understand. Her accent was in the way. and i could tell she just never got the question i was trying to ask. i kept explaining and then asking do we have to go to the stores now and how come we never got any notices about this? she was asking about how i was going to make my pymt and the Pin *.. i kept trying to explain that's not what i wanted to know and that i was paying cash. GEEZZ!!*Not Good Customer Service at all!!
GetHuman: Let's quantify your experience contacting Boost Mobile. On a scale of 1 to 5, how easy is it go get help on a Boost Mobile problem?
~NOT A HAPPY CAMPER!!: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NOT A HAPPY CAMPER!!: I'd give them a two out of five on communication.
GetHuman: And what about Boost Mobile's ability to quickly and effectively address your problem?
~NOT A HAPPY CAMPER!!: For that I would say five out of five.
GetHuman: And finally- any advice for other Boost Mobile customers?
~NOT A HAPPY CAMPER!!: Call them early in the day or late. Don't forget any personal or account information you might need for Boost Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NOT A HAPPY CAMPER!! taken from his Boost Mobile customer service problem that occurred on November 14th, 2017.