Bounce Energy: I am concerned about non-receipt in the mail of...
A Bounce Energy customer review by GetHuman user ~chess22 from November 25th, 2017
Background on ~chess22's case
GetHuman: ~chess22 - can you tell our other Bounce Energy customers when your case took place?
~chess22: Yup. It was morning, on November 20th.
GetHuman: Did you reach out to Bounce Energy, and if so, how?
GetHuman: And which of these common Bounce Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~chess22 a list of common Bounce Energy problems)
~chess22: "Change appointment" was why I was trying to call.
~chess22's review of Bounce Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Bounce Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~chess22: I am concerned about non-receipt in the mail of what was agreed to previously. This causes me to worry about a possible bait and switch.
GetHuman: Let's quantify your experience contacting Bounce Energy. On a scale of 1 to 5, how easy is it go get help on a Bounce Energy problem?
~chess22: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~chess22: I'd give them a one out of five on communication.
GetHuman: And what about Bounce Energy's ability to quickly and effectively address your problem?
~chess22: For that I would say three out of five.
GetHuman: And finally- any advice for other Bounce Energy customers?
~chess22: Call them early in the day or late. Don't forget any personal or account information you might need for Bounce Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~chess22 taken from his Bounce Energy customer service problem that occurred on November 20th, 2017.
Bounce Energy
2.00 of 5 stars | 3 reviews
~chess22's Bounce Energy Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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