Brabantia: Bin catch broken. Wasn't sure of size of bin. H...
A Brabantia customer review by GetHuman user ~HG from November 20th, 2017
Background on ~HG's case
GetHuman: ~HG - can you tell our other Brabantia customers when your case took place?
~HG: Sure. It was morning, on November 17th.
GetHuman: Did you reach out to Brabantia, and if so, how?
GetHuman: And which of these common Brabantia customer issues best describes the reason you wanted to talk to them?
(Shows ~HG a list of common Brabantia problems)
~HG: "Get insurance" was why I was trying to call.
~HG's review of Brabantia customer service
GetHuman: So how would you sum up your experience for GetHuman's Brabantia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~HG: Bin catch broken. Wasn't sure of size of bin. Helped me identify it and sending replacement lid free of charge. Great service.
GetHuman: Let's quantify your experience contacting Brabantia. On a scale of 1 to 5, how easy is it go get help on a Brabantia problem?
~HG: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~HG: I'd give them a four out of five on communication.
GetHuman: And what about Brabantia's ability to quickly and effectively address your problem?
~HG: For that I would say three out of five.
GetHuman: And finally- any advice for other Brabantia customers?
~HG: Call them early in the day or late. Don't forget any personal or account information you might need for Brabantia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~HG taken from his Brabantia customer service problem that occurred on November 17th, 2017.