Bradford Exchange: After * weeks of waiting for my checks to arriv...
A Bradford Exchange customer review by GetHuman user ~westies mom from November 17th, 2017
Background on ~westies mom's case
GetHuman: ~westies mom - can you tell our other Bradford Exchange customers when your case took place?
~westies mom: Yes I can. It was late at night, on November 9th.
GetHuman: Did you reach out to Bradford Exchange, and if so, how?
GetHuman: And which of these common Bradford Exchange customer issues best describes the reason you wanted to talk to them?
(Shows ~westies mom a list of common Bradford Exchange problems)
~westies mom: "Cancel order" was why I was trying to call.
~westies mom's review of Bradford Exchange customer service
GetHuman: So how would you sum up your experience for GetHuman's Bradford Exchange customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~westies mom: After * weeks of waiting for my checks to arrive I called the company to see where they were i was told that there was a mistake with my cc. Expiration date was incorrect. They were just about to sent me a letter explaining the problem (not call me) that would take another week or so and then when I called and corrected it, they would send out the check which would take another * weeks. Needless to say, I cancelled my order. They would not even send them priority because of the problem. They lost my business !!
GetHuman: Let's quantify your experience contacting Bradford Exchange. On a scale of 1 to 5, how easy is it go get help on a Bradford Exchange problem?
~westies mom: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~westies mom: I'd give them a three out of five on communication.
GetHuman: And what about Bradford Exchange's ability to quickly and effectively address your problem?
~westies mom: For that I would say five out of five.
GetHuman: And finally- any advice for other Bradford Exchange customers?
~westies mom: Call them early in the day or late. Don't forget any personal or account information you might need for Bradford Exchange to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~westies mom taken from his Bradford Exchange customer service problem that occurred on November 9th, 2017.