Bradford Exchange: I wanted to update a credit card number and I t...
A Bradford Exchange customer review by GetHuman user ~Joyce Van Houtte from November 14th, 2017
Background on ~Joyce Van Houtte's case
GetHuman: ~Joyce Van Houtte - can you tell our other Bradford Exchange customers when your case took place?
~Joyce Van Houtte: Sure. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Bradford Exchange, and if so, how?
GetHuman: And which of these common Bradford Exchange customer issues best describes the reason you wanted to talk to them?
(Shows ~Joyce Van Houtte a list of common Bradford Exchange problems)
~Joyce Van Houtte: "Complaint" was why I was trying to call.
~Joyce Van Houtte's review of Bradford Exchange customer service
GetHuman: So how would you sum up your experience for GetHuman's Bradford Exchange customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Joyce Van Houtte: I wanted to update a credit card number and I think you could maybe issue a specific number for that or is this number customer service? Your message about using automatic service to pay your bill kept repeating and the music was a little loud. I appreciate your service.
GetHuman: Let's quantify your experience contacting Bradford Exchange. On a scale of 1 to 5, how easy is it go get help on a Bradford Exchange problem?
~Joyce Van Houtte: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Joyce Van Houtte: I'd give them a five out of five on communication.
GetHuman: And what about Bradford Exchange's ability to quickly and effectively address your problem?
~Joyce Van Houtte: For that I would say two out of five.
GetHuman: And finally- any advice for other Bradford Exchange customers?
~Joyce Van Houtte: Call them early in the day or late. Don't forget any personal or account information you might need for Bradford Exchange to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Joyce Van Houtte taken from his Bradford Exchange customer service problem that occurred on November 9th, 2017.