Bradford Exchange: This has been one of the worst ordering experie...
A Bradford Exchange customer review by GetHuman user ~JennyLand Rocks from November 21st, 2017
Background on ~JennyLand Rocks's case
GetHuman: ~JennyLand Rocks - can you tell our other Bradford Exchange customers when your case took place?
~JennyLand Rocks: Yes. It was evening, on November 14th.
GetHuman: Did you reach out to Bradford Exchange, and if so, how?
GetHuman: And which of these common Bradford Exchange customer issues best describes the reason you wanted to talk to them?
(Shows ~JennyLand Rocks a list of common Bradford Exchange problems)
~JennyLand Rocks: "Cancel order" was why I was trying to call.
~JennyLand Rocks's review of Bradford Exchange customer service
GetHuman: So how would you sum up your experience for GetHuman's Bradford Exchange customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JennyLand Rocks: This has been one of the worst ordering experiences I have had and I do a LOT of online ordering. Long story short, I submitted an online inquiry from this same form on ****** and didn't receive a phone call at all. I received an email just this morning on ****** with a phone number to call thanking me essentially for my order. No response to my inquiry which was asking that the receipt not be shipped with the ring. Then I find out the wrong shipping address is on the order. I can't determine how that happened as of yet because I selected the address in PayPal...apparently you use PayPay except transfer of the shipping address selected. I haven't seen that before. I just ordered a custom windshield shade today and it is shipping to the PayPal shipping address I selected of which is not the same as the billing address. So, *, you didn't respond to my request of contact for * days, *, didn't use shipping address I selected in PayPal and, *.....can't change the shipping address toda
GetHuman: Let's quantify your experience contacting Bradford Exchange. On a scale of 1 to 5, how easy is it go get help on a Bradford Exchange problem?
~JennyLand Rocks: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JennyLand Rocks: I'd give them a five out of five on communication.
GetHuman: And what about Bradford Exchange's ability to quickly and effectively address your problem?
~JennyLand Rocks: For that I would say two out of five.
GetHuman: And finally- any advice for other Bradford Exchange customers?
~JennyLand Rocks: Call them early in the day or late. Don't forget any personal or account information you might need for Bradford Exchange to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JennyLand Rocks taken from his Bradford Exchange customer service problem that occurred on November 14th, 2017.