Bradford Exchange: Told different stories along the way & I am sti...
A Bradford Exchange customer review by GetHuman user GetHuman-363988 from November 19th, 2017
Background on GetHuman-363988's case
GetHuman: GetHuman-363988 - can you tell our other Bradford Exchange customers when your case took place?
GetHuman-363988: Yup. It was evening, on November 11th.
GetHuman: Did you reach out to Bradford Exchange, and if so, how?
GetHuman: And which of these common Bradford Exchange customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-363988 a list of common Bradford Exchange problems)
GetHuman-363988: "Complaint" was why I was trying to call.
GetHuman-363988's review of Bradford Exchange customer service
GetHuman: So how would you sum up your experience for GetHuman's Bradford Exchange customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-363988: Told different stories along the way & I am still not sure which way to go from here. Lousy customer service & I am thinking about returing the product I just recieved. The lady tells me they can't find the item I returned with your shipping label on it through the US postal system.
GetHuman: Let's quantify your experience contacting Bradford Exchange. On a scale of 1 to 5, how easy is it go get help on a Bradford Exchange problem?
GetHuman-363988: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-363988: I'd give them a four out of five on communication.
GetHuman: And what about Bradford Exchange's ability to quickly and effectively address your problem?
GetHuman-363988: For that I would say three out of five.
GetHuman: And finally- any advice for other Bradford Exchange customers?
GetHuman-363988: Call them early in the day or late. Don't forget any personal or account information you might need for Bradford Exchange to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-363988 taken from his Bradford Exchange customer service problem that occurred on November 11th, 2017.