Bradford Exchange: i've tried reaching you for * DAYS and still n...
A Bradford Exchange customer review by GetHuman user GetHuman-189331 from November 19th, 2017
Background on GetHuman-189331's case
GetHuman: GetHuman-189331 - can you tell our other Bradford Exchange customers when your case took place?
GetHuman-189331: Sure. It was morning, on November 15th.
GetHuman: Did you reach out to Bradford Exchange, and if so, how?
GetHuman: And which of these common Bradford Exchange customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-189331 a list of common Bradford Exchange problems)
GetHuman-189331: "Track a Package" was why I was trying to call.
GetHuman-189331's review of Bradford Exchange customer service
GetHuman: So how would you sum up your experience for GetHuman's Bradford Exchange customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-189331: i've tried reaching you for * DAYS and still no satisfaction.I'm trying to check my order. I can't even get to my order! I have the number but your AUTOMATED phone tells me customer service is always closed. Fri told me closed till mon. Sat. order line gave me another number,and it got thru to C.S. with the musin and the recordings to hold on, they were busy.I hung on ** MIN. WITHOUT response...at midnight. SO I called to day, told C.S. NEVER closes, and I had to talk to them.to get my answers. Again can't get thru! Then told they are CLOSED. Your staff doesn't know what they are doing, PERIOD. You have lost all credibility with me, and I've done business with you for years. And your on-line ***** too. Because I can't remember my password which is only * of three I use, I have to go to yahoo to get a temporary, then get back to your site to put it in and it tells me can't enter email ID. because it aready belongs to someone else. Well no ****, it belongs to ME* Your phone peo
GetHuman: Let's quantify your experience contacting Bradford Exchange. On a scale of 1 to 5, how easy is it go get help on a Bradford Exchange problem?
GetHuman-189331: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-189331: I'd give them a five out of five on communication.
GetHuman: And what about Bradford Exchange's ability to quickly and effectively address your problem?
GetHuman-189331: For that I would say four out of five.
GetHuman: And finally- any advice for other Bradford Exchange customers?
GetHuman-189331: Call them early in the day or late. Don't forget any personal or account information you might need for Bradford Exchange to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-189331 taken from his Bradford Exchange customer service problem that occurred on November 15th, 2017.