Braun: Got a new ***S shaver with a bad motor that dra...

A Braun customer review by GetHuman user ~Bob Foss from November 26th, 2017

Background on ~Bob Foss's case

GetHuman: ~Bob Foss - can you tell our other Braun customers when your case took place?
~Bob Foss: Yeah. It was evening, on November 19th.
GetHuman: Did you reach out to Braun, and if so, how?
~Bob Foss: I used the 800-272-8611 number I found for on the GetHuman Braun customer phone number page I was on: Braun Customer Service Phone Number
GetHuman: And which of these common Braun customer issues best describes the reason you wanted to talk to them?
(Shows ~Bob Foss a list of common Braun problems)
~Bob Foss: "Where to buy" was why I was trying to call.

~Bob Foss's review of Braun customer service

GetHuman: So how would you sum up your experience for GetHuman's Braun customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bob Foss: Got a new ***S shaver with a bad motor that drags. They said they no longer exchange. Wanted me to pack it up, go to post office, send it back...all for less than $** which is what I'd get. They refused to exchange the product or send me a box to return it.
GetHuman: Let's quantify your experience contacting Braun. On a scale of 1 to 5, how easy is it go get help on a Braun problem?
~Bob Foss: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bob Foss: I'd give them a three out of five on communication.
GetHuman: And what about Braun's ability to quickly and effectively address your problem?
~Bob Foss: For that I would say four out of five.
GetHuman: And finally- any advice for other Braun customers?
~Bob Foss: Call them early in the day or late. Don't forget any personal or account information you might need for Braun to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bob Foss taken from his Braun customer service problem that occurred on November 19th, 2017.

Braun

2.00 of 5 stars | 6 reviews

~Bob Foss's Braun Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Braun, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Braun in any way.

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