Brita: Products leaks, no ownership from the company t...
A Brita customer review by GetHuman user GetHuman-372854 from November 26th, 2017
Background on GetHuman-372854's case
GetHuman: GetHuman-372854 - can you tell our other Brita customers when your case took place?
GetHuman-372854: Yes. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Brita, and if so, how?
GetHuman: And which of these common Brita customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-372854 a list of common Brita problems)
GetHuman-372854: "Returns" was why I was trying to call.
GetHuman-372854's review of Brita customer service
GetHuman: So how would you sum up your experience for GetHuman's Brita customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-372854: Products leaks, no ownership from the company to resolve the issue. Product has leaked since the date of purchase.
GetHuman: Let's quantify your experience contacting Brita. On a scale of 1 to 5, how easy is it go get help on a Brita problem?
GetHuman-372854: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-372854: I'd give them a one out of five on communication.
GetHuman: And what about Brita's ability to quickly and effectively address your problem?
GetHuman-372854: For that I would say five out of five.
GetHuman: And finally- any advice for other Brita customers?
GetHuman-372854: Call them early in the day or late. Don't forget any personal or account information you might need for Brita to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-372854 taken from his Brita customer service problem that occurred on November 22nd, 2017.
3.00 of 5 stars | 17 reviews
GetHuman-372854's Brita Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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