British Broadcasting Corp.: Dozens of menus, endless loop with no human con...
A British Broadcasting Corp. customer review by GetHuman user ~motherbird from November 12th, 2017
Background on ~motherbird's case
GetHuman: ~motherbird - can you tell our other British Broadcasting Corp. customers when your case took place?
~motherbird: Yes I can. It was evening, on November 8th.
GetHuman: Did you reach out to British Broadcasting Corp., and if so, how?
GetHuman: And which of these common British Broadcasting Corp. customer issues best describes the reason you wanted to talk to them?
(Shows ~motherbird a list of common British Broadcasting Corp. problems)
~motherbird: "Cancel subscription" was why I was trying to call.
~motherbird's review of British Broadcasting Corp. customer service
GetHuman: So how would you sum up your experience for GetHuman's British Broadcasting Corp. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~motherbird: Dozens of menus, endless loop with no human contact. Like all corporations, businesses and utilities, they hide behind "contact us" offers to which there is an almost universal "*days if you're lucky" type of acknowledgement.
GetHuman: Let's quantify your experience contacting British Broadcasting Corp.. On a scale of 1 to 5, how easy is it go get help on a British Broadcasting Corp. problem?
~motherbird: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~motherbird: I'd give them a three out of five on communication.
GetHuman: And what about British Broadcasting Corp.'s ability to quickly and effectively address your problem?
~motherbird: For that I would say one out of five.
GetHuman: And finally- any advice for other British Broadcasting Corp. customers?
~motherbird: Call them early in the day or late. Don't forget any personal or account information you might need for British Broadcasting Corp. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~motherbird taken from his British Broadcasting Corp. customer service problem that occurred on November 8th, 2017.
British Broadcasting Corp.
1.00 of 5 stars | 1 reviews
~motherbird's British Broadcasting Corp. Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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