British Gas: Took ages to pick up the phone, didnt understan...

A British Gas customer review by GetHuman user ~blackjack from October 28th, 2017

Background on ~blackjack's case

GetHuman: ~blackjack - can you tell our other British Gas customers when your case took place?
~blackjack: Yes. It was morning, on October 24th.
GetHuman: Did you reach out to British Gas, and if so, how?
~blackjack: I used the 0333 202 9802 number I found for on the GetHuman British Gas customer phone number page I was on: British Gas Customer Service Phone Number
GetHuman: And which of these common British Gas customer issues best describes the reason you wanted to talk to them?
(Shows ~blackjack a list of common British Gas problems)
~blackjack: "Book appointment" was why I was trying to call.

~blackjack's review of British Gas customer service

GetHuman: So how would you sum up your experience for GetHuman's British Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~blackjack: Took ages to pick up the phone, didnt understand what the problem was and advise me of a call next day between *am and **am however midnight that day still not had the call and tired calling back next morning and took over *hrs to get throught to them
GetHuman: Let's quantify your experience contacting British Gas. On a scale of 1 to 5, how easy is it go get help on a British Gas problem?
~blackjack: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~blackjack: I'd give them a five out of five on communication.
GetHuman: And what about British Gas's ability to quickly and effectively address your problem?
~blackjack: For that I would say two out of five.
GetHuman: And finally- any advice for other British Gas customers?
~blackjack: Call them early in the day or late. Don't forget any personal or account information you might need for British Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~blackjack taken from his British Gas customer service problem that occurred on October 24th, 2017.

British Gas

3.67 of 5 stars | 16 reviews

~blackjack's British Gas Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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