British Telecom: After ** minutes, I reached a representative wh...
A British Telecom customer review by GetHuman user ~Apple lover from November 20th, 2017
Background on ~Apple lover's case
GetHuman: ~Apple lover - can you tell our other British Telecom customers when your case took place?
~Apple lover: Sure. It was middle of the night, on November 12th.
GetHuman: Did you reach out to British Telecom, and if so, how?
GetHuman: And which of these common British Telecom customer issues best describes the reason you wanted to talk to them?
(Shows ~Apple lover a list of common British Telecom problems)
~Apple lover: "None of those really matches why I wanted to call British Telecom that day." was why I was trying to call.
~Apple lover's review of British Telecom customer service
GetHuman: So how would you sum up your experience for GetHuman's British Telecom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Apple lover: After ** minutes, I reached a representative who claimed to be the wrong department and transferred me back in the queue for an additional **-** minutes.
GetHuman: Let's quantify your experience contacting British Telecom. On a scale of 1 to 5, how easy is it go get help on a British Telecom problem?
~Apple lover: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Apple lover: I'd give them a three out of five on communication.
GetHuman: And what about British Telecom's ability to quickly and effectively address your problem?
~Apple lover: For that I would say four out of five.
GetHuman: And finally- any advice for other British Telecom customers?
~Apple lover: Call them early in the day or late. Don't forget any personal or account information you might need for British Telecom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Apple lover taken from his British Telecom customer service problem that occurred on November 12th, 2017.