British Telecom: engineer Ian Harvey EIN ********* arrived on ti...
A British Telecom customer review by GetHuman user ~steve millist from November 12th, 2017
Background on ~steve millist's case
GetHuman: ~steve millist - can you tell our other British Telecom customers when your case took place?
~steve millist: Yes. It was morning, on November 6th.
GetHuman: Did you reach out to British Telecom, and if so, how?
GetHuman: And which of these common British Telecom customer issues best describes the reason you wanted to talk to them?
(Shows ~steve millist a list of common British Telecom problems)
~steve millist: "None of those really matches why I wanted to call British Telecom that day." was why I was trying to call.
~steve millist's review of British Telecom customer service
GetHuman: So how would you sum up your experience for GetHuman's British Telecom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~steve millist: engineer Ian Harvey EIN ********* arrived on time. was polite, helpful and very efficient in the way he carried out his work. he also explained what he doing and why. a first class service.
GetHuman: Let's quantify your experience contacting British Telecom. On a scale of 1 to 5, how easy is it go get help on a British Telecom problem?
~steve millist: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~steve millist: I'd give them a one out of five on communication.
GetHuman: And what about British Telecom's ability to quickly and effectively address your problem?
~steve millist: For that I would say two out of five.
GetHuman: And finally- any advice for other British Telecom customers?
~steve millist: Call them early in the day or late. Don't forget any personal or account information you might need for British Telecom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~steve millist taken from his British Telecom customer service problem that occurred on November 6th, 2017.