British Telecom: ref mp****** ****** an engineer named Paul atte...
A British Telecom customer review by GetHuman user GetHuman-150888 from November 1st, 2017
Background on GetHuman-150888's case
GetHuman: GetHuman-150888 - can you tell our other British Telecom customers when your case took place?
GetHuman-150888: Yup. It was middle of the night, on October 31st.
GetHuman: Did you reach out to British Telecom, and if so, how?
GetHuman: And which of these common British Telecom customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-150888 a list of common British Telecom problems)
GetHuman-150888: "None of those really matches why I wanted to call British Telecom that day." was why I was trying to call.
GetHuman-150888's review of British Telecom customer service
GetHuman: So how would you sum up your experience for GetHuman's British Telecom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-150888: ref mp****** ****** an engineer named Paul attended my call. His standard of work was excellant and professional. After several phone calls to engineers on the phone i was a little worried that i would not get the help i needed. Thank you Paul for all your patience and expert advice. Gill
GetHuman: Let's quantify your experience contacting British Telecom. On a scale of 1 to 5, how easy is it go get help on a British Telecom problem?
GetHuman-150888: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-150888: I'd give them a one out of five on communication.
GetHuman: And what about British Telecom's ability to quickly and effectively address your problem?
GetHuman-150888: For that I would say four out of five.
GetHuman: And finally- any advice for other British Telecom customers?
GetHuman-150888: Call them early in the day or late. Don't forget any personal or account information you might need for British Telecom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-150888 taken from his British Telecom customer service problem that occurred on October 31st, 2017.