British Telecom: the language problem with the call centre in In...
A British Telecom customer review by GetHuman user ~allan from October 29th, 2017
Background on ~allan's case
GetHuman: ~allan - can you tell our other British Telecom customers when your case took place?
~allan: Sure. It was morning, on October 25th.
GetHuman: Did you reach out to British Telecom, and if so, how?
GetHuman: And which of these common British Telecom customer issues best describes the reason you wanted to talk to them?
(Shows ~allan a list of common British Telecom problems)
~allan: "None of those really matches why I wanted to call British Telecom that day." was why I was trying to call.
~allan's review of British Telecom customer service
GetHuman: So how would you sum up your experience for GetHuman's British Telecom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~allan: the language problem with the call centre in India is a major one for me they do not understand me I cannot understand them the culture and grammar is different I was asked to take my computer to my main socket to carry out a test when I explained it would invole disconnecting in my den and taking it down stairs they could not grasp what I was saying the whole exercise was a shamble.
GetHuman: Let's quantify your experience contacting British Telecom. On a scale of 1 to 5, how easy is it go get help on a British Telecom problem?
~allan: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~allan: I'd give them a one out of five on communication.
GetHuman: And what about British Telecom's ability to quickly and effectively address your problem?
~allan: For that I would say four out of five.
GetHuman: And finally- any advice for other British Telecom customers?
~allan: Call them early in the day or late. Don't forget any personal or account information you might need for British Telecom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~allan taken from his British Telecom customer service problem that occurred on October 25th, 2017.