British Telecom: your emgineer John Milner visited me today to h...
A British Telecom customer review by GetHuman user ~Janet McKenzie Parsons from November 1st, 2017
Background on ~Janet McKenzie Parsons's case
GetHuman: ~Janet McKenzie Parsons - can you tell our other British Telecom customers when your case took place?
~Janet McKenzie Parsons: Yeah. It was morning, on October 31st.
GetHuman: Did you reach out to British Telecom, and if so, how?
GetHuman: And which of these common British Telecom customer issues best describes the reason you wanted to talk to them?
(Shows ~Janet McKenzie Parsons a list of common British Telecom problems)
~Janet McKenzie Parsons: "None of those really matches why I wanted to call British Telecom that day." was why I was trying to call.
~Janet McKenzie Parsons's review of British Telecom customer service
GetHuman: So how would you sum up your experience for GetHuman's British Telecom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Janet McKenzie Parsons: your emgineer John Milner visited me today to help instal BT Vision. He was early, did an excellent job and provided me with very clear instructions. He was a really pleasant, helpful man.
GetHuman: Let's quantify your experience contacting British Telecom. On a scale of 1 to 5, how easy is it go get help on a British Telecom problem?
~Janet McKenzie Parsons: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Janet McKenzie Parsons: I'd give them a four out of five on communication.
GetHuman: And what about British Telecom's ability to quickly and effectively address your problem?
~Janet McKenzie Parsons: For that I would say one out of five.
GetHuman: And finally- any advice for other British Telecom customers?
~Janet McKenzie Parsons: Call them early in the day or late. Don't forget any personal or account information you might need for British Telecom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Janet McKenzie Parsons taken from his British Telecom customer service problem that occurred on October 31st, 2017.