Broadspire: I am Theo Dewel in workers comp for * months*ch...
A Broadspire customer review by GetHuman user ~Theo from November 25th, 2017
Background on ~Theo's case
GetHuman: ~Theo - can you tell our other Broadspire customers when your case took place?
~Theo: Yes I can. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Broadspire, and if so, how?
GetHuman: And which of these common Broadspire customer issues best describes the reason you wanted to talk to them?
(Shows ~Theo a list of common Broadspire problems)
~Theo: "Overcharge/Strange charge" was why I was trying to call.
~Theo's review of Broadspire customer service
GetHuman: So how would you sum up your experience for GetHuman's Broadspire customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Theo: I am Theo Dewel in workers comp for * months*checks came in regular but the last ** nothing received , my adjuster Felicia Negrete is never to be reached not by phone or e mail over he time, no Mather how many messages I left .*Wish I could find somebody to help me out here The main no is also a Disaster on hold for over ** min. very frustrated !*Hope this message will bring some help
GetHuman: Let's quantify your experience contacting Broadspire. On a scale of 1 to 5, how easy is it go get help on a Broadspire problem?
~Theo: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Theo: I'd give them a three out of five on communication.
GetHuman: And what about Broadspire's ability to quickly and effectively address your problem?
~Theo: For that I would say one out of five.
GetHuman: And finally- any advice for other Broadspire customers?
~Theo: Call them early in the day or late. Don't forget any personal or account information you might need for Broadspire to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Theo taken from his Broadspire customer service problem that occurred on November 22nd, 2017.