Brooks Brothers: For a high end fashion retailer their customer...
A Brooks Brothers customer review by GetHuman user ~antj from November 17th, 2017
Background on ~antj's case
GetHuman: ~antj - can you tell our other Brooks Brothers customers when your case took place?
~antj: Yes I can. It was late at night, on November 7th.
GetHuman: Did you reach out to Brooks Brothers, and if so, how?
GetHuman: And which of these common Brooks Brothers customer issues best describes the reason you wanted to talk to them?
(Shows ~antj a list of common Brooks Brothers problems)
~antj: "Change order" was why I was trying to call.
~antj's review of Brooks Brothers customer service
GetHuman: So how would you sum up your experience for GetHuman's Brooks Brothers customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~antj: For a high end fashion retailer their customer interface is appalling. I had problems with ordering throught their website and wanted to place my order by phone. It seems all too much trouble for the surely young women I spoke to. Zero enthusiam and the tone of her voice made it clear I was just a pesky customer. She didn't pick up that she had charged me twice for postage - I had to point this out to her.
GetHuman: Let's quantify your experience contacting Brooks Brothers. On a scale of 1 to 5, how easy is it go get help on a Brooks Brothers problem?
~antj: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~antj: I'd give them a five out of five on communication.
GetHuman: And what about Brooks Brothers's ability to quickly and effectively address your problem?
~antj: For that I would say one out of five.
GetHuman: And finally- any advice for other Brooks Brothers customers?
~antj: Call them early in the day or late. Don't forget any personal or account information you might need for Brooks Brothers to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~antj taken from his Brooks Brothers customer service problem that occurred on November 7th, 2017.
Brooks Brothers
1.50 of 5 stars | 2 reviews
~antj's Brooks Brothers Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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