Burberry: It seems that although the handbag I bought was...
A Burberry customer review by GetHuman user ~Jacksie 18 from November 17th, 2017
Background on ~Jacksie 18's case
GetHuman: ~Jacksie 18 - can you tell our other Burberry customers when your case took place?
~Jacksie 18: Yes. It was afternoon, on November 16th.
GetHuman: Did you reach out to Burberry, and if so, how?
GetHuman: And which of these common Burberry customer issues best describes the reason you wanted to talk to them?
(Shows ~Jacksie 18 a list of common Burberry problems)
~Jacksie 18: "Track order" was why I was trying to call.
~Jacksie 18's review of Burberry customer service
GetHuman: So how would you sum up your experience for GetHuman's Burberry customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jacksie 18: It seems that although the handbag I bought was a new design and only a few months old. The store would not replace it and it fact the manager lied to me. The zip is all puckered up, which is clearly a design fault. I am not happy that a *,*** pound handbag looks tatty in less than * months.
GetHuman: Let's quantify your experience contacting Burberry. On a scale of 1 to 5, how easy is it go get help on a Burberry problem?
~Jacksie 18: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jacksie 18: I'd give them a five out of five on communication.
GetHuman: And what about Burberry's ability to quickly and effectively address your problem?
~Jacksie 18: For that I would say three out of five.
GetHuman: And finally- any advice for other Burberry customers?
~Jacksie 18: Call them early in the day or late. Don't forget any personal or account information you might need for Burberry to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jacksie 18 taken from his Burberry customer service problem that occurred on November 16th, 2017.
Burberry
4.00 of 5 stars | 5 reviews
~Jacksie 18's Burberry Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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